FAQ -Shipping, Payments & Return Policy

Ordering and Payment

What currency are products sold in?
All pricing is listed in CAD (Canadian Dollars).

What form of payment do you take?
We accept all forms of major credit cards (e.g.  Mastercard, Visa, etc.)

Can I make changes to my order after it was placed?
If I have not started processing your order yet I will try to accommodate any changes as long as the total cost is equal or larger than the original order. However, once the order has been submitted to the third party printer or items have been shipped we can’t make any changes.

What is your return policy?
I unfortunately can not accept returns but if you have damaged items I am happy to work with you for a replacement.

Shipping

What countries do you ship to?
All products ship to: Australia, Austria, Belgium, Brazil, Canada, Cyprus, the Czech Republic, Denmark, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Greenland, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malaysia, Malta, Mexico, Monaco, the Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Puerto Rico, Singapore, Spain, Sweden, Switzerland, the United Kingdom and the United States of America (USA).

Postcards, greeting cards and stickers only, ship to the countries mentioned above and also to Colombia, Peru, Brazil, Chile and Argentina.

How are shipping fees calculated?
Shipping fees are not included in the cost of the products.
Postcards are shipped via Canada Post and the shipping fees charged are based on Canada Post rates. The price will depend on the weight of the package. As an example, the rate for shipping a set of 5 postcards internationally (outside of Canada) would usually start at $4.00 (Canadian Dollars) but this changes depending on the total number of postcards and final desitination.
Posters ship from a third-party printer with a courier (UPS, FedEx) and shipping fees are based on the third party shipment rates. The rates usually start at $8.75 (Canadian Dollars) but it can vary depending on the destination, poster size and total number of posters ordered.

How long does it take to get my order?
Depending on what you order you might get different shipments for the same order. 

Postcards, greeting cards and stickers are sent by mail from Vancouver, Canada. Domestic shipping within Canada usually takes 2-3 business days. International shipping times can range from 12 days up to 45 days depending on the destination.

Posters take on average between 15-25 days depending on the destination. However posters are shipped by a third-party printer and are sent to you once they are produced. They might take extra few days to process the order, make the posters and ship them depending on how many orders the printer has at the time. 

What happens if my shipment is lost or stolen?
For products sent by Canada Post I can’t take responsibility for lost or stolen packages; however, a claim will be filed with Canada Post. Posters sent by a third party printer have a tracking number and if a shipment is lost the third party printer will be notified. If a shipment is returned to us or can’t be delivered due to a customer error (e.g. incorrect name, address or package refusal), the customer will then be responsible for any re-shipment charges. If the address is correct and reverified by the buyer, a reshipment will be attempted free of charge. 

What about international customs and other duties? 
The buyer will assume all responsibility of customs duties, taxes, and fees. I am unable to alter the price of the good or to relabel the item as a “gift.” Please allow up to 45 days for your order to arrive.

If you are from a country that uses characters, please use the Latin Alphabet when entering your shipping address to ensure that the package will arrive at the right place.

Any other questions?

We’re excited to hear from you. Please reach out to us via the contact us form online.